You may cancel your appointment for free up to 3 hours in advance; otherwise, there will be a 50% cancellation fee. If you are a no-show or cancel within 30 minutes (last minute), you will be charged a 100% fee.

You may cancel/ reschedule your appointments quickly through the Fresha app. You can also call the store during shop hours; if we are closed, please leave a message with appointment details, full name, and phone number.

If you are a member with rollover credits, these will be used instead of being charged a fee. We always allow the first offense off with a warning for all our members; as we know, stuff happens!

If you are running more than 5 minutes late, please inform us in advance by calling the store. We will also return the favor and let you know if we are running more than 5 minutes late for your appointment upon arrival.

Showing up around 15 minutes late for a 30-minute appointment will likely need to be rescheduled, with some acceptions. Depending on the service, we will always do as much as possible in the allotted time left. Sometimes a clean-up to hold you over will be all we can do. Unfortunately, because of the unused time, we must charge the full-service price when this happens, regardless of the service performed. We aim to make everyone happy without disrupting our entire day. Thank you for your understanding.